In the implementation of your project, we apply a proven ICT project management method. The project is divided into several stages, with clear indications as to what you can expect. This provides clarity and control over lead time and budget.
Throughout the process, from scoping to delivery, you’ve got a single point of contact. This Project Manager, who is also a specialist in the field in question, makes sure that communication lines between your organization and Stb are kept short.
What are your wishes and requirements? What do you already have and what do you still need? What are the options? Is any additional programming work necessary? How much of the existing data can be converted and by what method? All these are questions that come up during the scoping stage. Because Stb’s sectoral specialists know exactly how processes work, they can give you good advice. You’ll jointly decide to what extent Stb’s software caters to your processes and needs and whether you need any additional modules, for example.
Based on the scoping, a lead time plan, a project organization proposal, and the risk analysis are drawn up. You get a thoroughly researched proposal, including the calculation of the implementation costs. The project plan and the final quote will let you know in advance exactly what to expect. The project development is completely tailored to your organization, your work method, and your wishes.
As soon as the project plan and the final quote have been approved, the project implementation starts. If there is any data to be converted, a test conversion will always be done first. Testing and acceptance are followed by the final conversion. Throughout this process, Stb helps you achieve an optimal match between your organization and the new system.
The users are at least as important as good software. That’s why training is an essential part of Stb’s service. From general user training to tailored or thematic training. Training for the final go-live, but also when there’s an update. Through webinars, at your location or in the special training room at Stb’s office in Houten in the Nederlands.
Fast and good support is essential after the implementation of your new software. A dedicated and knowledgeable Support and Customer Care department from Stb is already involved in the project from the implementation stage. After the go-live, these specialists are also fully familiar with your situation. And, once again, you have a single point of contact: the Customer Care Manager. He/she will visit you regularly to answer any small questions users might have and to share best practices.
To provide you with the best possible service, each client gets their own support portal for submitting questions, issues, and problems (MyStb.nl). Of course, getting in touch is also possible on the phone or via firstname.lastname@example.org.
Stb has a clear sectoral focus. We often bring in practical experts to help improve our software. The Stb User Groups have been introduced for this purpose. We discuss experiences, improvements, and future developments with our clients. The conclusions can be used in the following releases, summarizing the benefits, such as involvement and optimal privatization in improving our products.