As a charity organization or an NGO, you work with donors, volunteers, sponsors, and partners. You deal with fundraisings, inheritances, and collections, as well as allocation targets, campaign management, and gift administration. Marketing and communication play an increasingly important role as traditional forms of subsidies are gradually abandoned and the new generation of donors is arriving. But transparency for stakeholders and the society as a whole means increased demands. With Stb Charity, you’ve got an up-to-date, innovative software solution to connect people, processes, and data. It includes historical information, as well as the most recent developments concerning fundraising, laws and regulations, and multi-channel marketing possibilities.
Stb Charity is built around a Customer Relationship Management (CRM) system with sector-specific features, and supports all your office employees within the various departments. The decentralized system containing various modules provides a 360-degree view of all your donors, volunteers, and other partners. You’re constantly able to put your donors and volunteers front and center and to optimize both your organizational processes and your services.
“ We used to need a row of office organizers and we would spend hours searching for and comparing information. With Stb’s system, everything is a mouse click away.”
You want to attract new donors, while also building good ties with your existing donors. The ability to follow the customer journey lets you make good predictions concerning your donors’ (gift) behavior. Stb Charity enables you to reach and monitor your donors through your website, your newsletter, and social media. Because each type of donor requires a different level of attention, the whole gift administration process is well organized within Stb Charity. One-off gifts, ongoing commitments, large donations, collection proceeds, response processing of bank transfers, reversal settlements, direct debits – it’s all recorded by the software and then linked to a follow-up action. You can also link giving behavior with allocation purposes – at thematic level or by actual allocation projects – and inform your donor about project results. This way, you always have a good insight into which campaign has led to which donation, while donors have a good insight into what has been done with their donation.
Stb Legacies lets you perform your administrative tasks related to inheritances and legacies. This module has been specially designed for managing a legacy or an inheritance after someone’s death, as well as for providing guidance to people who want to include a charitable goal in their will. Stb Legacies is part of Stb Charity, but can also be deployed stand-alone. The standard power board (API) available makes it relatively easy to link this with another CRM package.
Stb Collection Suite is a very comprehensive functionality, used by a large number of national collection institutions. The software supports your own employees, the volunteers doing the organizing work, and the collector. It also supports you concerning collector and volunteer management, regional institutions by using maps, the order and delivery process, as well as the remittance process. The Stb Collection Suite is part of Stb Charity, but you can also use it as a stand-alone module. The standard power board (API) available makes it relatively easy to link this with another CRM package.
Campaign management is an important component of Stb Charity. The powerful CRM foundation facilitates highly efficient communication. Based on the data, you get information based on which you can develop initiatives that will, in turn, lead to more donations. For example, it’s not just your emailing information that’s stored, but also the addressee’s click behavior. Incoming proceeds from a campaign can be recorded, made transparent, and compared with the expenditures. You can also enjoy support on all fronts when it comes to events as well, such as information meetings or fundraising events.
The Internet is an essential source of information for your (potential) contacts. The Internet is often the first place where people look for information. That’s why seamless integration between your website and your CRM system is essential. Online donations are processed in the back office and volunteers can sign in directly through the website. Vice versa, you can publish information about projects or events on your website. Stb supports all steps: from designing and building your website to integrating it with your back-end system, such as with your existing website, newsletter or app.
Ultimately, it all comes down to the initiatives you take to accomplish your mission. Stb Allocation is used for the handling and management of project or research applications from individuals or organizations that wish to be considered for available subsidies. You can also deploy this module in situations where you need an overview of subsidy applications, when you yourself approach various subsidy providers, such as the government or capital funds. Stb Allocation is part of Stb Charity, but can also be deployed stand-alone. The standard power board (API) available makes it relatively easy for you to link this with another CRM package.
Stb Charity provides a software solution that starts right at the heart of your organization. This can be expanded with Stb modules that have a sectoral focus, but also supports integration with existing, already established software tools. For example, Stb Charity has a standard link with financial administration (e.g. Exact, Afas, Accountview, Twinfield), while also being fully integrated with Microsoft Office (Word, Excel, Outlook). For e-marketing or community building, we work together with specialized providers (such as MailPlus, Alterdesk, MailChimp). Our standard power board (API) makes it very simple to create a link with third-party systems. Every modern application can therefore be linked to Stb Charity. The reverse is also true: the four stand-alone modules of Stb Charity (Stb Fundraising, Stb Collection Suite, Stb Legacies, and Stb Allocations) can be linked to other CRM systems using the API engine.
Our knowledge of fundraising, charities, and NGOs stems from our experience as software developers for charities, as well as private activities for charities and prior professions. Our employees have purposely chosen to deliver solutions for the charity market.
