Maintenance and supportFrom the very beginning of the implementation of an Stb application, the Support & Services department is closely involved in the whole process. An installation date is agreed together with the Stb project manager. This installation is carried out by the Support & Services department in cooperation with your system administrator and your organization's project manager. During the further implementation process, the Support & Services department ensures the installation of (tailored) adjustments and possible extra modules, at the moment indicated in the project planning. After the application has been installed at your location, the Support & Services department remains your contact regarding the technical installation of the application. Our Helpdesk will provide support to you in the following ways:
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Are you interested?Please call us at 0 031 (0)30 - 63 43 000 for more information or |
Working hoursThe Stb Helpdesk can be contacted between 8 a.m. and 6 p.m. on business days, by: Phone: 0031 (0)30 - 63 81 165 Fax: 030 - 63 50 637 E-mail: support@stb.nl |
Maintenance and support agreementThe Stb applications are constantly developing. Based on the user's needs and the requirements coming from the market, the Stb applications are constantly scrutinized, proactively improved, and expanded. That's why we issue regular updates. When you purchase a Stb application, a standard maintenance and support agreement is signed regarding the licence modules and the tailored work. The support agreement states how and when you can contact the Stb Helpdesk and which criteria shall be met by the support service. The Support & Services department informs you when an update is available for your software and which adjustments are included in the update. The impact of the update on your business processes is also discussed with you. A date is then jointly agreed for the deployment of the update. |
Service Level Agreement (SLA)If you would like to expand the standard support agreement or you would like to fully customize the way the Stb application is supported in your organization, you can sign a customized Service Level Agreement (SLA). This SLA will provide what sort of services Stb will offer you and what quality requirements these services must meet. Within the SLA, an Appointments and Procedures File (APF) is created, indicating the work and contact appointments. The Support & Services department is responsible for observing the appointments made in the SLA. The Support and Services department also provides periodic reports, to give you an insight into the context around the Stb application you are using. |
A few of Stb's customers
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